FLOAT is built on a simple principle: your financial data belongs to you. This policy explains what we collect, why, and how we protect it — in plain language, not legalese.
What we collect
- Account information — your email address, display name, and avatar (if you upload one)
- Financial profile — income, expenses, goals, obligations, and debts that you enter
- Uploaded documents — bank statements, receipts, and screenshots you upload for parsing
- Transactions — financial transactions extracted from your uploaded documents
- Investment holdings — asset positions parsed from screenshots or entered manually
- Conversations — your chat history with your Money Mentor
- Preferences — your chosen Mentor personality, theme, and currency
Why we collect it
Every piece of data serves one purpose: making FLOAT smarter at helping you reach financial freedom. Your income and expenses calculate your Freedom Day. Your transactions power spending insights. Your goals shape your payday deployment plan. Nothing is collected for advertising or profiling.
How we protect it
- Encryption — all data is encrypted at rest in the database and in transit via TLS
- Row-level security — every database table is configured so you can only access your own data. No other user — and no FLOAT team member — can see your financial information.
- Server-side processing — when we fetch exchange rates or market data, your financial data stays on our servers. Only the request for a rate is sent externally.
- AI processing — we use Claude by Anthropic to parse your documents and power your Money Mentor. Your data is sent to Claude's API for processing but is not stored or used for AI training by Anthropic.
Who can see your data
Only you. Your financial data is never sold, shared with advertisers, or made available to third parties. FLOAT team members do not have access to individual user financial data.
Your rights
- Access — view all your data within the app at any time
- Export — download a complete copy of all your data from Settings
- Deletion — permanently delete your account and all associated data from Settings
- Correction — update or correct any data through the app
Applicable law
Depending on your location, your data may be protected under the Protection of Personal Information Act (POPIA) in South Africa, the General Data Protection Regulation (GDPR) in the EU, the UK GDPR, or other applicable data protection laws. FLOAT provides the same level of data protection to all users regardless of jurisdiction.
Questions about your data? Contact us at privacy@float.app